CustomerStories 2.0? FedEx Helps Banish the Boring

FEATURE STORY

Getting the Message Across

by Jonathan B. Spira, CEO and Chief Analyst of Basex

Once in a great while -- and it's rare -- companies come up with great messages and slogans. These messages and slogans share one or more characteristics, but generally they change how we think about a particular product or company, and they are memorable. Read more ...

ASK THE EXPERT

We're doing research on new methods and technologies to help improve sales performance. In doing that research, we heard some rumblings about Sales2.0. I know what Web2.0 is … but what is Sales2.0? Any of your experts have any insights?

Yes. Sales2.0 is a generation of sales technology for sales personnel that merges CRM, SFA, PRM and a variety of web-based tools for collaboration including wiki-likes. But it's more than that.

by Dave Stein, CEO of ES Research Group

2008 ES Research Sales Training Vendor Guide
Complimentary 25-Page Executive Summary

CUSTOMER STRATEGIES

Fueling the Engine of Sales Success:

Five keys to sustainable self-motivation

by David McNally, CPAE International Business Speaker and best-belling author

Forget the Fockers …

Meet your customers!

by Craig Harrison

Playing Sales Poker

Preparing professionals for real-life experiences

by sales psychology expert Gregory Stebbins

How to Get the Most Value from Your Business?

Harvest your strengths -- 14 "must ask" questions

by Lisa Nirell, Chief Energy Officer of EnergizeGrowth

Seven Secrets of Inspiring Leaders

Revealing techniques common to leaders who best know how to inspire

by Carmine Gallo - BusinessWeek

Going Green with Virtual Contact Centers

LEADERSHIP

Customer Stories 2.0?

FedEx helps banish the boring

by Steve Kayser

How Valuable Is Word of Mouth?

Valuable customers are those who buy the most, right? Not necessarily

by V. Kumar, J. Andrew Petersen, Robert P. Leone - BNET

Making Customer Success Stories Work -- Free E-Book

Do your case studies meet your marketing, sales and PR needs?

from Compelling Cases

Use Landing Pages and Microsites to Boost Sales

Six tips on how to use landing pages and micro sites to boost sales

by Doug Hay - Expansion+

RSS AD Response Tops E-mail

The awkwardly named method for delivering content directly to readers

by Susan Kuchinskas - internetnews.com

Use Extranets to Collect Wisdom of the Crowds

Dialogs with companies, customers, and Communispace facilitators

by Bill Ives - Social Media Today

BUSINESS PROCESS STRATEGIES

How to Retain the "Best of the Best" in Your Organization

A new weapon is emerging with powerful driving business success: Retention Leadership

by Karla Brandau, CSP

Do Lean Principles Work in Other Industries?

The service industries are a long way behind

by Julia Hanna - HBS Working Knowledge

Ouch!

Tech's most mortifiying moments

from ComputerWorld

Launching a New Brand?

Do it wrong or do it Ries right

from The Ries Report

Information Design for the New Web

People are changing the way that they consume online

from InfoTangle

The Google Way:

Give engineers room

by Bharat Mediratta; as told to Julie Bick, The New York Times

Claims Correspondence Made Easy! Wisconsin Physicians Service Insurance cut average claims document-generation times by over 40 percent. Want to know their secret? (white paper)