Accelerate Professional Service Maturity through Transformation
Success beyond change management or re-engineering
by Jeanne Urich, Dave Hofferberth and Michael Kanazawa
Professional service organizations (PSOs) provide one of the highest leverage business models to quickly grow revenues and profits, but they are the most difficult organizations to transform and change. David Bowie's song Changes, says it all, "Time may change me, but I can't change time."
Consider the cold facts. Over 70% of major change programs fail to achieve their desired results.